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Questions & Answers

How much does Shipping & Handling cost?
Order Value Shipping Cost
Under $9.99 $0.99
$10.00 – $29.99 $2.99
$30.00 - $59.99 $4.99
$60 - $74.99 $5.99
Over $75 Free
Do you offer expedited or rushed shipping options?

At this time, all our orders ship out standard mail. Orders should arrive in 5-10 business days.

What do I do if my order didn’t arrive, or arrived broken?

Please call our customer care team for assistance. They are available at customersupport@infantino.com or 1-800-840-4916 (Monday – Friday, 8am – 4pm PST).

Do you offer discounts and coupons?

To receive our latest coupons and discounts, please sign up for our email newsletter.

I’d like to register my product, but I can’t find my registration card…

That’s okay. You can still register your product online or by phone at 1-800-840-4916 (Monday – Friday, 8am – 4pm PST).

How do I get replacement parts?

Please call our customer care team to see if replacement parts are available for your item. They are available at 1-800-840-4916 (Monday – Friday, 8am – 4pm PST).

How can I find out if my product has been recalled?

Please visit our recall page to learn more about any open recalls.

Can I purchase Infantino items in bulk?

If you are a retailer or not-for-profit organization, please contact our sales team for further assistance in buying wholesale products. For more information, please visit our “For Retailers” page.

If you are an individual that wishes to purchase in bulk but have run into our website’s order limit, please contact our customer care team at customersupport@infantino.com or 1-800-840-4916 (Monday – Friday, 8am – 4pm PST).

What is the Test & Tell program?

Infantino is happy to make a handful of our new products available for everyday parents and caregivers to review. In exchange for receiving a free product, all we ask is that you post an honest review on our site or that of our retailer partners.

There are no special requirements to be part of a Test & Tell. You don’t need to be a blogger or have a big online following. We are just looking for families with children that are the correct age and that are willing to provide a review.

Our Test & Tell program is very popular. In order to be fair to all interested families, we announce new opportunities through our email list and on Facebook. Final participants are chosen at random from all that sign up.

Do you work with bloggers for reviews and sweepstakes?

Yes, we occasionally work with bloggers to promote new product lines. To be considered, please email marketing@infantino.com with a link to your blog and information about your traffic and audience. We prefer to work with bloggers that have infants and babies which can enjoy and test our products.

How can I request free product or sponsorship for my not-for-profit or service organization?

Individuals and organizations that have special requests may send them to marketing@infantino.com. Unfortunately, we get more requests for free product and sponsorships than we are able to accommodate. But, we review every email and consider each on a case-by-case basis.

How do I submit my product idea or invention to Infantino?

We love working with inventors. Email marketing@infantino.com to get started.

Here are a few of the things we look for:

  • Please only send ideas for baby and toddler toys and gear
  • We love unique ideas that aren’t already out in the marketplace
  • Renderings, photos of prototypes and CAD drawings and preferable to written ideas
  • Your product should meet basic safety requirements for young children

It is common for competing companies and inventors to come out with similar products and solutions. The best way to protect your idea is to file a patent as early as possible. We will not provide compensation to inventors if the idea or concept submitted is similar to something we are already working on. Our team receives many solicitations from brilliant parents and inventors, and we aren’t able to answer them all. If your item is of interest, our product development department will contact you for follow up.